DirectX Applications
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Summary

It has been discovered that under certain circumstances DirectX functions could be left disabled following a remote Control session when using NetSupport Manager NetSupport School/Inform.  
 
 
Details

To resolve the problem first re-enable DirectX this can be achieved by modifying the below registry key:

Open the below registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers\DCI

Change the Timeout value to 7

To stop the problem from reoccurring, NetSupport have provided a fix to the problem, which is now, included in NetSupport Manager version 7.01 and later and NetSupport School/Inform version  6.00 setup files. To check if you need to obtain and apply the solution for NetSupport Manager or NetSupport School/Inform please follow the procedure below:

For NetSupport Manager start the NetSupport Manager Control, from the Control window select the {About} option from the Help drop down menu. Next select the {Technical Support} tab. If the version of the PCICL32.DLL file is earlier then V7.01f2 then the fix is not installed.

For NetSupport School/Inform start the NetSupport School/Inform Tutor, from the Tutor window select the {About} option from the Help drop down menu. Next select the {Technical Support} tab. If the version of PCICL32.DLL file is earlier then V7.00f3 then the fix is not installed.

to get the latest versions of NetSupport Manager and NetSupport School/Inform please visit https://download.pci.co.uk/download

 

If you require any further assistance please contact NetSupport Technical Support support@netsupportsoftware.com
Applicable Product(s) : NSI 8.50 ,NSM 11.30.0000 ,NSM 11.00 ,NSM 10.50 ,NSM 10.30 ,NSM 10.20 ,NSM 10.00 ,NSM 9.60 ,NSM 9.50 ,NSM 6.11 ,NSS 8.50 ,NSS 6.00 ,
Applicable Operating System(s) :, Windows 2000, Windows 2003, Windows NT 4.0, Windows XP
Associated Files :
Date Created : 10-7-2002 00:00:00
Date Modified : 11-3-2006 10:53:9
Revision Number : 2
DISCLAIMER: The origin of this document may be internal or external to NetSupport Ltd. NetSupport Ltd makes all reasonable efforts to verify this information. However, the information provided in this document is for your information only. NetSupport Ltd makes no explicit or implied claims to the validity of this information.

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