Search the NetSupport Knowledge Base
-
NetSupport DNA
- Add Windows Firewall rules to resolve SQL Server does not exist or access denied message when logging into a remote NetSupport DNA Console
- How do I convert a NetSupport DNA evaluation licence to the full product?
- How to delete a NetSupport DNA Agent from the Console
- Install the NetSupport DNA Agent onto a PC image
- Installing the NetSupport DNA Agent via Active Directory Group Policy software deployment
- Recommended procedure to update the NetSupport DNA Server manually
- How to switch the NetSupport DNA Console hierarchy to layout PCs and Users in their AD Containers
- Adjust the frequency that data from NetSupport DNA Agents is sent to the DNA Server
-
NetSupport Manager
- How do I convert a NetSupport Manager or NetSupport School evaluation licence to the full product?
- How to apply the NetSupport Manager ADMX files
- Installing NetSupport Manager or NetSupport School via Active Directory Group Policy
- Manually editing the Client32u.ini (Client32.ini) file
- NetSupport Manager integration with Active Directory
- Running the Support Tool for NetSupport Manager and NetSupport School
- Which types of encryption does NetSupport Manager support?
- Is it possible to do a silent installation without restarting the machine?
-
NetSupport School
- How do I convert a NetSupport Manager or NetSupport School evaluation licence to the full product?
- Running the Support Tool for NetSupport Manager and NetSupport School
- Manually editing the Client32u.ini (Client32.ini) file
- Configure NetSupport School to write to the local machine rather than to the current user’s profile
- NetSupport School Test Designer default password
- How to apply the NetSupport School ADMX files
- Installing NetSupport Manager or NetSupport School via Active Directory Group Policy
- TCP/IP port numbers used in NetSupport School
-
NetSupport ServiceDesk
- Configuring mobile devices in NetSupport ServiceDesk
- Configuring SQL Server Express for use with NetSupport DNA/NetSupport ServiceDesk
- How do I configure the NetSupport ServiceDesk DNA integration feature on a 64bit operating system?
- How do I find my NetSupport ServiceDesk serial number?
- How do I find the version of NetSupport ServiceDesk?
- How to backup and restore the NetSupport DNA or ServiceDesk database
- Moving a NetSupport ServiceDesk installation to new hardware
- Web Server (IIS) pre-requisites for installing NetSupport ServiceDesk onto a Windows Server or desktop operating system
-
NetSupport Notify
- How do I convert a NetSupport Notify evaluation to the full product?
- NetSupport product activation and disk imaging (or cloning) software
- Sending notifications from a web page
- How do I find my serial number?
- Defining different departments/groups on Notification Agents
- NetSupport Notify integration with Active Directory
- Installing NetSupport Notify via Active Directory Group Policy
- How to apply the NetSupport Notify ADMX files
-
ReallySchool
- What devices can I use to access ReallySchool?
- Registering with ReallySchool
- Setting up your school
- Exporting and importing data guidance for SIMS 7
- Exporting and importing RM Integris data for ReallySchool
- WONDE integration guide
- Creating observations and assessments
- Observation statuses and options
-
Legacy
-
classroom.cloud
- Configuring the classroom.cloud Student via Group Policy
- Installing the classroom.cloud Student onto an image for mass deployments
- classroom.cloud device status glossary
- Enabling the Support Tool on the classroom.cloud Chrome Student
- What privacy options are available in classroom.cloud?
- Deployment methods available for classroom.cloud Students
- Assigning devices to device groups in classroom.cloud
- How to invite or import users into the classroom.cloud portal
-
Windows
- Add Windows Firewall rules to resolve SQL Server does not exist or access denied message when logging into a remote NetSupport DNA Console
- Adjust the frequency that data from NetSupport DNA Agents is sent to the DNA Server
- Alphabet keys turning into numeric keys on the Client
- Browsing a published class across subnets
- Changes to the layout functionality when using Room mode
- Changing the location that Software Distribution packages are stored on a NetSupport DNA Server
- Client rejects the link [#1707]
- Configure NetSupport School to write to the local machine rather than to the current user’s profile
-
Mac
- Connecting to NetSupport School for Mac Students using Room mode
- How do I apply an updated Client Configuration file for NetSupport Manager on Mac?
- How do I convert an evaluation licence for NetSupport Manager on Mac to the full product?
- How do I convert NetSupport School for Mac from an evaluation to the full product?
- How do I find my NetSupport School for Mac serial number?
- How do I find out the version number of NetSupport School for Mac?
- How do I find the version of the NetSupport Manager Mac Client?
- How do I run the NetSupport School for Mac Student configurator?
-
Android
- NetSupport DNA system requirements
- NetSupport Tutor Assistant features and setup
- What to do if the Android Students are not found by a Tutor Console browse at startup
- What are the FQDNs for classroom.cloud's servers?
- Installation and configuration guide for the Android Student app
- Using Google Admin to deploy the Android Student to managed devices
- Centrally configuring and deploying the NetSupport DNA Browser app for Android
- Recommended procedure for upgrading NetSupport School to the latest version
-
iOS
- Centrally configuring and deploying the NetSupport Browser app for iOS
- NetSupport DNA system requirements
- NetSupport Tutor Assistant features and setup
- What are the FQDNs for classroom.cloud's servers?
- Centrally configuring and deploying the NetSupport Browser app for iOS
- Deploying the iOS Student using Jamf Pro
- Using Jamf School to deploy the iOS Student
-
Chrome
- Applying a NetSupport School Chromebook licence to the Name and Connectivity Server
- Centrally configuring and deploying the NetSupport DNA Agent extension for Google Chrome
- How to restrict the Tutor Console to display only Student Chromebook functionality
- NetSupport DNA system requirements
- Behaviour when viewing Student Chromebooks from a NetSupport School Windows Tutor
- Manually installing the Student extension for Chrome in non-managed environments
- Using the Google Admin Console to manage the Student extension for Chrome
- Centrally configuring and deploying the NetSupport Notify Agent extension for Google Chrome
-
Linux
-
NetSupport DNA
- Centrally configuring and deploying the NetSupport DNA Agent extension for Google Chrome
- Configuration of Microsoft SQL Server Express
- Centrally configuring and deploying the NetSupport Browser app for iOS
- Implementing and using the NetSupport DNA Gateway
- Installing the NetSupport DNA Mac Agent via Jamf Pro
- Centrally configuring and deploying the NetSupport DNA Browser app for Android
-
NetSupport Manager
- Configuring a NetSupport Manager Connectivity Server in Azure
- Hosting the NetSupport Manager Connectivity Server using AWS
- Configuring the NetSupport Connectivity Server (Gateway)
- Accessing and integrating NetSupport Manager from within other systems
- Installing the NetSupport Manager Mac Client via Mosyle
- Installing the NetSupport Manager Mac Client via Jamf Pro
- Configuring Duo two-factor authentication in NetSupport Manager
- Implementing a NetSupport Connectivity Server Cluster for load balancing and failover
-
NetSupport School
- Centrally configuring and deploying the NetSupport School Student extension for Google Chrome
- Using NetSupport School in a wireless Classroom
- Using a NetSupport Name & Connectivity Server
- Integrating NetSupport School with Google Classroom
- Configuring NetSupport School for use in a Google Chrome environment
- Centrally configuring and deploying the NetSupport Browser app for iOS
- NetSupport School SIS integration with ClassLink OneRoster
- Centrally configuring and deploying the NetSupport School Tutor App for Google Chrome
-
NetSupport ServiceDesk
-
NetSupport Notify
-
ReallySchool
-
Classroom.Cloud
- Admin - Quick Start Checklist
- Admin - User Guide
- Teacher - Getting Started Guide
- Manually installing the Windows Student
- Using the Google Admin Console to manage the Student extension for Chrome
- Manually installing the Student extension for Chrome in non-managed environments
- Deploying the classroom.cloud Student application using Microsoft Intune
- Using Microsoft School Data Sync with classroom.cloud